Telehealth Visits

We are now offering online appointments as an option for patients, allowing you to attend your appointment without the need to come into our office. To join, you will need access to a smartphone, tablet, or computer with a stable internet connection.

We suggest running our quick pre-call device check now to make sure you won’t come across any technical issues with your computer, smartphone or tablet during your appointment. ​

Before your visit and check-in:

Prior to your visit, you’ll receive an appointment reminder message via email or text message, depending on your preferred method of contact on file with the practice (so long as you have previously consented to such messaging with your healthcare provider’s office). This will include the details of your visit, as well as a URL for access to your telehealth session.

The office staff may check you in over the phone prior to the appointment, at which point, if you’re unable to locate the link, you may request that it be resent. You may also call the office to request your link be re-sent.

Please join 10-15 minutes prior to your session. Have your updated insurance and payment information available.

Join the telehealth visit:

As soon as your provider joins the room, the visit will begin automatically. Multiple providers may enter and exit the room throughout the visit, as appropriate. The practice staff should inform you when it’s time to leave the session, or let you know to stay present and wait for anther provider to join the session.
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When the visit is over and you leave the athenaTelehealth session, a “Thank you!” message will appear and inform you that you may close the window.

In the virtual waiting room:

After clicking the link and verifying your connection, you should:
  1. Enter your name, to be displayed when your provider joins the call
  2. Consent to athenaTelehealth Terms of Use and Informed Patient Consent
  3. Enter the private virtual waiting room and verify the details of your appointment by clicking the "OK, I'm Ready" button.
  4. Preview and manage your device settings (testing audio and video, muting your microphone, or choosing a front- or back-facing camera on a mobile device). Please make sure that your camera and microphone access are not blocked in your browser settings.

Browser requirements:

The athenaTelehealth experience for patients works on desktop and mobile, but only via web browser. You don’t need to download an application to your device. Browser requirements for use of athenaTelehealth include:

 Desktop:
  • Google Chrome (latest three versions), for macOS and Windows
  • Microsoft Edge (chromium-based, version 79 and later), for Windows
  • Safari (version 12+) on macOS
  • Firefox (latest three versions), for macOS and Windows
Mobile: 
  • Google Chrome on android (latest three versions)
  • Safari on iOS 12+ (This feature doesn’t support other browsers such as Chrome on iOS)

Some Example Screenshots
FAQ